Refund Policy

Your statutory rights

This policy provides voluntary refund benefits in addition to your rights under applicable law. It does not limit any mandatory cancellation, withdrawal, refund, or remedy rights. The first-purchase and renewal windows below do not shorten a statutory deadline or prevent a statutory right from arising on a later contract.

First purchase

We will issue a full refund of your first Personal Pro payment if you request it within 14 days after that purchase. You do not need to give a reason. This voluntary first-purchase benefit does not restart when you change billing intervals, cancel and later resubscribe, or create another account; your statutory rights remain unaffected.

Unintended renewal

We will issue a full refund of a monthly or yearly renewal payment if you tell us the renewal was unintended and request the refund within 7 days after the renewal charge. Include a request to cancel the renewed subscription, or confirm that you have already canceled it. If you cannot access cancellation, we will help; access to the billing portal is not a condition of making a timely request.

Other charges

Except where required by law, payments are otherwise non-refundable and we do not provide prorated refunds for unused time. We may make reasonable exceptions for duplicate charges, service failures, or other unusual circumstances.

How to request a refund

Send the account email address and charge date, if available, to support@typity.com and clearly tell us you want a refund or are exercising a statutory cancellation or withdrawal right. No special form is required. A reason is optional, except that an unintended-renewal request should identify the renewal as unintended. We may request information reasonably needed to locate and verify the payment; never send full card numbers, passwords, or recovery keys. A timely request remains timely while we resolve those details. Refunds are returned through Stripe to the original payment method without undue delay and within any deadline required by law; your bank may take additional time to post the credit. A full refund for the current subscription period ends the paid access covered by that payment and cancels its future renewals. Your account can remain on Personal Free, and a refund does not itself delete your workspace content.